FAQ
How do I get my tickets?
When will I receive my tickets?
What does it mean that my tickets are on request?
Are there discounts for children?
Do I need ID when I exchange and pick up my tickets?
Can I cancel, return or refund tickets, if I cannot use them?
How do I get my tickets?
All your tickets will be sent to your e-mail address as e-tickets / vouchers. You need to print your e-tickets / vouchers and bring a copy to New York, where you need to show it on demand at the venue or at the meeting point for your reservation. It is very important that you carefully read all information’s printed on the e-tickets / vouchers!!
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When will I receive my tickets?
All your e-tickets / vouchers will be sent to your e-mail address immediately after your reservation is confirmed and payment is finalized. If you are reserving on request, special conditions apply. For an answer to the question: “What does it mean that my tickets are on request?”, please, read below.
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What does it mean that my tickets are on request?
What does it mean that my tickets are on request?
To certain events, especially a dinner are included, we need to get the reservation confirmed by the venue or our local supplier in New York. This usually takes less than 48 hours, so we should have received an answer from New York the same day as you requested, or at the latest, the next day (If the next day is a weekend or a holiday, your request will be answered on the first available working day). This is “A reservation or tickets on request”. The usual procedure being, when your reservation is confirmed by the venue or our supplier, your e-tickets / vouchers will be sent to your e-mail address, and payment will be finalized. If your reservation cannot be confirmed by the venue or our supplier (usually because the event is sold out) we will send you an e-mail to inform you that your reservation is declined and has been cancelled. If your reservation is cancelled, no money is paid and no payment is finalized..
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Are there discounts for children?
Yes, child tickets (CHILD) are available for many of the New York attractions we offer. It is important that you check the age limit for each type of ticket before you reserve, as the age limit varies.
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Do I need ID when I exchange and pick up my tickets?
No, the person who presents the e-tickets / vouchers at the venue or at the meeting point for your reservation will get access to the venue, attraction or tour. If special ID rules apply, this will clearly be printed on your e-ticket / voucher.
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Can I cancel, return or refund tickets, if I cannot use them?
Paid and confirmed tickets cannot in general be cancelled, refunded or exchanged to a new date. However Ticmate, the venue and our local agent can try and re-sell your tickets to other clients or get your tickets refunded, but we will not promise this to be successful. You can read more about our cancellation policy under “Contact” at the top-menu.
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